FAQ

SHIPPING

How long will it take for my order to arrive?

If your order is shipping within the US, keep an eye out for your order 3-5 business days after you receive your shipping confirmation email. For international orders, most orders arrive 14-20 business days after they ship depending on the shipping destination.

Most orders for in-stock items take 1-2 business days to process before shipping.

Pre-sale items may take about 2-4 weeks before your order is ready to ship.

What are the shipping charges?

Shipping charges are based on several factors of the shipment:

• Weight of your order
• Shipping location
• Shipping method chosen

Please note that international duties and taxes are not included in the product price or shipping cost. These charges are calculated and collected separately by your country’s customs authorities and are the responsibility of the recipient upon delivery.

For more information about shipping, please view our Shipping + Returns Policy.

Do you ship internationally?

We offer international shipping to select countries. For a full list of the countries we do not ship to, please view our Shipping + Returns Policy.

International customers are responsible for all duties, customs, and VAT tax on or prior to delivery. Please note that duties and taxes are not included in the product price or shipping cost. These charges are calculated and collected separately by your country’s customs authorities and are the responsibility of the recipient upon delivery. Duty and tax rates may vary by country.

For more information about shipping, please view our Shipping + Returns Policy.

How can I track my order?

Pre-order items are made to order and take about 2-4 weeks before your order is ready to ship. Tracking information will be received once your items ship.

When your order is fulfilled and shipped, you will receive an email confirmation with tracking information. If you do not receive a shipping confirmation please check your spam folder. If you still can't find it, please reach out to us through our Contact page and we'll be glad to help.

For more information about shipping, please view our Shipping + Returns Policy.

PAYMENT

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, PayPal, Bancontact, iDeal, and ShopPay.

How are customs, duties and taxes charged for international shipments?

International customers are responsible for all duties, customs, and VAT tax on or prior to delivery. Please note that duties and taxes are not included in the product price or shipping cost. These charges are calculated and collected separately by your country’s customs authorities and are the responsibility of the recipient upon delivery. Duty and tax rates may vary by country.

For more information about shipping, please view our Shipping + Returns Policy.

REFUNDS, RETURNS & EXCHANGES

EU Withdrawal

Right of Withdrawal for European Union Consumers

If you are a consumer residing in the European Union, you have the statutory right to withdraw from this contract within 14 calendar days from the day you (or a third party designated by you) receive physical possession of your items. This right applies unconditionally to all eligible items, including those purchased on sale or during promotional events.

How to Exercise Your Right:

You may choose to exercise your right at any time using our dedicated electronic withdrawal function by clicking our withdrawal form here, or by submitting a clear, unambiguous statement of your decision to cancel to our customer service team.

Refunds and Logistics:

Once you notify us of your withdrawal, we will issue an automated acknowledgment of receipt. Please note that you must bear the direct cost of returning the items. You will need to arrange and pay for tracked return postage through your preferred local postal service or courier to our designated return address.We will refund the purchase price plus our standard outbound delivery costs within 14 days from the day we receive your cancellation notice. We reserve the right to withhold this refund until we have received the physical items back or you have provided verifiable proof of return shipping. We strongly recommend using a tracked service, as we cannot issue a refund for items lost in transit.

- Exempt Items: Please note that under EU consumer law, certain items are strictly ineligible for a refund once purchased or opened. This includes custom-made or personalized goods, and sealed products unsealed after delivery for health or hygiene reasons.

- Item Condition: You are legally liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics, and functioning (similar to how you would inspect an item in a physical shop).

Can I return or exchange my items?

Due to the nature of the limited time and limited edition sale, all sales are final. No returns, exchanges, or modifications to your order will be allowed. Please double check your order before placing it to ensure that everything is correct.

Assuming the desired change is applicable, for customer service, please email your order number and query through our Contact page.

My order arrived damaged. How can I receive a refund or replacement?

Quality control is important to us here. We’re sorry to hear your order arrived incorrect. Please reach out to our customer support team though our Contact page for assistance.

For more information about returns, damages and missing items, please view our Shipping + Returns Policy.

How can I change or cancel my order?

Due to the nature of the limited time and limited edition sale, all sales are final. No returns, exchanges, or modifications to your order will be allowed. Please double check your order before placing it to ensure that everything is correct.

Once an order is placed, we are unable to change or cancel your order. More information can be found on our Shipping + Returns Policy.